1. GENERAL PROVISIONS

1.1.

This Privacy Policy (the “Policy”) sets out the procedure for collecting, receiving, using, processing, storing, transferring, protecting and deleting personal data of persons who use the website https://gelium.com.ua (the “Online Store”), place Orders, register an account or otherwise interact with the Seller.

1.2.

This Policy has been prepared in accordance with the Constitution of Ukraine, the Law of Ukraine “On Personal Data Protection”, the Law of Ukraine “On Electronic Commerce”, other applicable laws and regulations of Ukraine, and the specific operating features of the Online Store.

1.3.

By using the Online Store, placing an Order, registering an account or otherwise providing personal data, the User confirms that they have read this Policy and agree to the personal-data processing procedures described herein.

1.4.

This Policy applies exclusively to the Online Store at https://gelium.com.ua and does not apply to third-party websites, services or resources that may be linked from the Online Store.

1.5.

The personal data controller is:

Individual Entrepreneur Lushchan Valeriia Serhiivna

Tax ID: 3581404584

Location: Kyiv, Ukraine

E-mail: geliumbaloons@gmail.com

Website: https://gelium.com.ua

1.6.

The Seller processes personal data only to the extent necessary to conduct its business activities, perform agreements with Users, comply with Ukrainian law and ensure the proper operation of the Online Store.

1.7.

Any matters relating to personal-data processing that are not governed by this Policy are governed by the laws of Ukraine.


 

2. TERMS AND DEFINITIONS

For the purposes of this Policy, the following terms have the meanings set out below:

2.1. Online Store

The website at https://gelium.com.ua, through which Products are sold, Orders are placed, accounts are registered, online services are used and Users interact with the Seller.

2.2. Seller

Individual Entrepreneur Lushchan Valeriia Serhiivna, who acts as the personal data controller, organizes processing and ensures protection in accordance with Ukrainian law.

2.3. User

Any individual who visits the Online Store, uses its functionality, places an Order, creates an account or otherwise interacts with the Seller.

2.4. Buyer

A User who places or intends to place an Order through the Online Store.

2.5. Recipient

An individual whose personal data are provided by the Buyer to the Seller for delivery of a Product or fulfilment of an Order for that person.

2.6. Personal Data

Any information relating directly or indirectly to an individual that enables that individual to be identified.

2.7. Processing of Personal Data

Any operation or set of operations performed on personal data, including collection, recording, accumulation, storage, adaptation, alteration, use, transfer, anonymization, blocking, deletion or destruction in accordance with Ukrainian law.

2.8. Consent to Personal Data Processing

A voluntary, specific, informed and unambiguous expression of the User’s will granting permission to process their personal data for the purposes set out in this Policy.

2.9. Third Parties

Individuals or legal entities to whom personal data may be transferred only where provided by Ukrainian law or necessary to fulfil an Order, provide services or ensure the operation of the Online Store.

2.10. Cookies

Small text files stored on the User’s device while using the Online Store and used to ensure proper operation, improve functionality, analyze website usage and for other purposes described in this Policy and the Cookie Policy.

2.11. Account

The User’s personal profile created in the Online Store, containing information about the User and providing access to personalized website functions.

 

3. PERSONAL DATA PROCESSED

3.1. General Provisions

3.1.1.

The Seller processes only personal data necessary for the proper operation of the Online Store, fulfilment of Orders, interaction with Users, compliance with Ukrainian law and the other purposes set out in this Policy.

3.1.2.

The scope of personal data processed depends on how the User uses the Online Store, whether an Order is placed, an account is registered, the Seller is contacted or specific website functions are used.

3.2. Personal Data Provided by the User

Depending on the circumstances, the Seller may process the following personal data:

• first and last name;

• telephone number;

• e-mail address;

• delivery address;

• Recipient information;

• delivery date and Delivery Time Window;

• the text of a message, greeting or other personalization;

• Order comments;

• other information voluntarily provided by the User.

3.3. Account Data

If the User registers in the Online Store, the following may be processed:

• User name;

• e-mail address;

• telephone number;

• Order history;

• saved delivery addresses;

• other information the User adds to their account.

3.4. Data Collected Automatically

While the Online Store is used, the following information may be collected automatically:

• IP address;

• browser type;

• operating-system type;

• device technical characteristics;

• date and time of visits;

• information about use of Online Store functions;

• information collected through Cookies and similar technologies.

3.5. Data Received from Third-Party Services

To support proper operation of the Online Store, certain information may be received from third-party services, including online payment services, mapping services, authentication services and other integrations used by the Seller.

Such data are processed only to the extent necessary to provide the relevant functionality.

3.6. Data the Seller Does Not Intentionally Collect

The Seller does not intentionally collect special categories of personal data, including information concerning:

• racial or ethnic origin;

• political opinions;

• religious or philosophical beliefs;

• membership in political parties, trade unions or public associations;

• health;

• biometric or genetic data;

• other special categories of personal data unless expressly provided by Ukrainian law.

​

 

4. PURPOSES OF PERSONAL DATA PROCESSING

4.1. General Provisions

4.1.1.

The Seller processes personal data only for lawful, specified and justified purposes related to the operation of the Online Store, fulfilment of Orders, proper customer service and compliance with Ukrainian law.

4.1.2.

Personal data are not used for purposes incompatible with this Policy or Ukrainian law.

4.2. Main Purposes of Processing

The Seller may process a User’s personal data in order to:

• identify the User;

• place, confirm and fulfil an Order;

• manufacture Products and Arrangements;

• personalize Products according to the Buyer’s requests;

• arrange delivery of Products;

• communicate with the Buyer or Recipient about Order fulfilment;

• process payments, refunds and accounting records;

• maintain Order history;

• provide consultations and User support;

• improve the Online Store;

• ensure proper operation of the User’s personal account;

• comply with Ukrainian law;

• protect the rights and legitimate interests of the Seller and Users.

4.3. Processing of Recipient Personal Data

4.3.1.

If the Buyer places an Order for another person, the Seller may process the Recipient’s personal data only to the extent necessary to properly fulfil that Order.

4.3.2.

Such personal data are used only for:

• arranging delivery;

• communication concerning handover of the Order;

• clarifying the address, time or other delivery terms;

• proper fulfilment of the Order.

4.3.3.

The Recipient’s personal data are not used by the Seller for advertising or marketing purposes unless otherwise permitted by Ukrainian law or based on separate consent from the relevant person.

4.4. Use of Technical Information

Technical information collected automatically while the Online Store is used may be used to:

• ensure stable website operation;

• analyze Online Store performance;

• improve speed and functionality;

• identify technical errors;

• ensure information security;

• prevent fraud and misuse of the Online Store.

4.5. Marketing Communications

The Seller may send informational or marketing communications only where permitted by Ukrainian law and where an appropriate legal basis exists.

The User may opt out of such communications at any time using the method specified in the relevant message or by contacting the Seller.

 

5. LEGAL BASES FOR PROCESSING PERSONAL DATA

5.1. General Provisions

5.1.1.

The Seller processes personal data only where a legal basis recognized by Ukrainian law exists.

5.1.2.

Personal data are processed only to the extent necessary to achieve the relevant purpose described in this Policy.

5.2. Legal Bases for Processing

The Seller may process personal data on the following legal bases:

• the User’s consent to processing;

• the need to enter into and perform a contract to which the User is a party;

• compliance with obligations imposed on the Seller by Ukrainian law;

• conduct of the Seller’s lawful business activities;

• protection of the legitimate rights and interests of the Seller, User or third parties in cases provided for by Ukrainian law.

5.3. Personal Data of Third Parties

5.3.1.

If the Buyer provides the Seller with personal data of a Recipient or another person, the Buyer confirms that they have a proper legal basis for providing those data to the Seller.

5.3.2.

The Seller processes such personal data only to the extent required to fulfil the relevant Order.

5.4. Voluntary Provision of Personal Data

5.4.1.

Providing personal data is voluntary.

5.4.2.

However, failure to provide certain personal data may make it impossible to place, fulfil or deliver an Order where those data are necessary for the relevant purpose.

5.5. Restrictions on Processing

5.5.1.

The Seller does not process personal data in a manner incompatible with the purposes set out in this Policy.

5.5.2.

If personal data need to be used for another lawful purpose, the Seller will comply with Ukrainian law and, where required, obtain the User’s appropriate consent.

 

6. COOKIES AND SIMILAR TECHNOLOGIES

6.1. General Provisions

6.1.1.

The Online Store uses Cookies and similar technologies to ensure proper website operation, improve functionality, analyze use of services and improve User experience.

6.1.2.

Cookies may be used both by the Seller and by third-party services integrated with the Online Store within the scope of their respective functionality.

6.2. Purpose of Cookies

Cookies may be used to:

• ensure correct operation of the Online Store;

• maintain User authentication;

• save settings and preferences;

• enable the shopping cart and checkout process;

• analyze use of the Online Store;

• improve website security;

• identify technical errors;

• improve Online Store performance.

6.3. Third-Party Services

The Online Store may use third-party services that employ their own Cookies or similar technologies in accordance with their own privacy policies.

Such services may include, in particular:

• the Wix platform;

• payment services;

• Google mapping services;

• web analytics services;

• other services integrated with the Online Store.

6.4. Managing Cookies

Users can change Cookie settings through their browser settings.

Disabling certain categories of Cookies may affect the availability or proper operation of some Online Store functions.

6.5. Cookie Policy

Detailed information about types of Cookies, retention periods, use, management and related matters is set out in the separate Cookie Policy published in the Online Store.

 

7. TRANSFER OF PERSONAL DATA TO THIRD PARTIES

7.1. General Provisions

7.1.1.

The Seller does not sell, exchange or provide Users’ personal data to third parties for marketing purposes.

7.1.2.

Personal data are transferred to third parties only where necessary to properly fulfil an Order, ensure operation of the Online Store, comply with Ukrainian law or protect the legitimate rights and interests of the Seller or User.

7.2. Categories of Personal Data Recipients

Personal data may be transferred to the following categories of third parties:

• payment service providers;

• delivery services and carriers;

• cloud infrastructure and hosting providers;

• software and technical-support providers;

• mapping and address-location services;

• User authentication services;

• web analytics services;

• other persons where such transfer is necessary to fulfil an Order or expressly required by Ukrainian law.

7.3. Third-Party Services

To operate the Online Store, the Seller may use third-party services including:

• Wix;

• Portmone or other payment services;

• Google Maps, Google Places and other Google mapping services;

• e-mail services;

• telephone and messaging services;

• other services integrated with the Online Store.

Each such service processes personal data in accordance with its own privacy policies and terms of use.

7.4. Transfer to Public Authorities

The Seller may transfer personal data to public authorities, law-enforcement bodies, courts or other authorized entities only in the cases and manner prescribed by Ukrainian law.

7.5. Data Minimization When Transferring Personal Data

The Seller transfers only the amount of personal data necessary for the relevant lawful purpose.

Personal data are transferred in compliance with Ukrainian requirements regarding data protection and confidentiality.

 

8. INTERNATIONAL TRANSFERS OF PERSONAL DATA

8.1. General Provisions

8.1.1.

In the course of operating the Online Store, certain personal data may be processed or transferred outside Ukraine where necessary for services used by the Seller to function.

8.1.2.

Such transfer is limited to the amount necessary to provide the relevant function or fulfil an Order.

8.2. Use of International Services

8.2.1.

The Seller may use software, cloud services, payment solutions, web analytics, mapping services and other information technologies whose servers or data centers may be located outside Ukraine.

8.2.2.

Such services are used solely to ensure proper Online Store operation, fulfil Orders, maintain website functionality and improve User service.

8.3. Personal Data Protection

8.3.1.

The Seller selects service providers that implement appropriate organizational and technical measures to protect personal data.

8.3.2.

Transfers of personal data outside Ukraine are carried out in accordance with Ukrainian law and with regard to the nature of the services used by the Seller.

8.4. Information to the User

8.4.1.

The User acknowledges the possibility of international transfers of personal data in the cases described in this Policy.

8.4.2.

International transfers are not carried out for the purpose of selling or distributing personal data or using them in ways incompatible with the purposes set out in this Policy.

 

9. PERSONAL DATA SECURITY

9.1. General Provisions

9.1.1.

The Seller takes appropriate organizational, technical and administrative measures to protect personal data against accidental or unlawful destruction, loss, alteration, disclosure, unauthorized access or other unlawful processing.

9.1.2.

Security measures are applied with regard to the nature of the personal data, processing risks, the Online Store’s operations and Ukrainian law.

9.2. Organizational Measures

To protect personal data, the Seller may use measures including:

• restricting access to personal data to persons who need such access to perform their duties;

• using authentication and access-control mechanisms;

• separating access rights within information systems;

• regular software updates;

• controlling access to accounts;

• other information-security measures appropriate to the Seller’s activities.

9.3. Use of Third-Party Services

9.3.1.

Where personal data are processed using third-party services, the Seller selects providers taking into account their information-security measures and personal-data processing terms.

9.3.2.

The Seller is not responsible for personal-data security breaches caused by acts or omissions of third parties where such circumstances were not caused by a breach of the Seller’s own obligations.

9.4. Actions in the Event of a Security Incident

9.4.1.

If unauthorized access to personal data or another incident affecting their security is identified, the Seller takes reasonable and necessary measures to address the consequences, minimize potential risks and, where a legal obligation exists, acts in accordance with Ukrainian law.

9.5. User Responsibilities

9.5.1.

Users are also responsible for the security of their own personal data while using the Online Store.

9.5.2.

Where an account is used, the User must keep authentication credentials confidential and must not provide account access to third parties.

9.5.3.

If the User becomes aware of possible unauthorized access to their account or personal data, they should, where possible, notify the Seller without delay.

 

10. PERSONAL DATA RETENTION

10.1. General Provisions

10.1.1.

The Seller retains personal data no longer than necessary for the purposes described in this Policy unless a different retention period is required by Ukrainian law.

10.1.2.

Retention periods are determined taking into account:

• the purpose of processing;

• the nature of the legal relationship between the User and Seller;

• the requirements of Ukrainian law;

• the need to protect the rights and legitimate interests of the Seller and User.

10.2. Storage of Personal Data

10.2.1.

Personal data may be retained for the period necessary to:

• place and fulfil an Order;

• perform contractual obligations;

• maintain accounting and tax records;

• handle requests, claims or disputes;

• comply with Ukrainian law;

• protect the Seller’s rights and legitimate interests.

10.2.2.

Once the processing purpose has been achieved, personal data are deleted, destroyed or anonymized, or are retained only in cases and for periods required by Ukrainian law.

10.3. Account Data

10.3.1.

Personal data contained in a User account may be stored until the account is deleted by the User or Seller unless otherwise provided by Ukrainian law.

10.3.2.

Deleting an account does not necessarily result in immediate deletion of all personal data where continued retention is necessary to comply with Ukrainian law or protect the Seller’s lawful rights and interests.

10.4. Deletion of Personal Data

10.4.1.

Once there is no longer a legal basis for processing, the Seller takes measures to delete, destroy or anonymize personal data in the manner prescribed by Ukrainian law.

10.4.2.

Where required by Ukrainian law, certain personal data may be retained for periods established by applicable laws and regulations.

 

11. RIGHTS OF THE PERSONAL DATA SUBJECT

11.1. General Provisions

11.1.1.

Users have rights in relation to their personal data in accordance with Ukrainian law.

11.1.2.

The Seller enables Users to exercise those rights in the manner and within the limits provided by Ukrainian law and this Policy.

11.2. User Rights

The User has the right to:

• receive information about the processing of their personal data;

• obtain access to their personal data where provided by Ukrainian law;

• request correction, clarification or updating of their personal data;

• request deletion of personal data in cases provided by Ukrainian law;

• withdraw consent where processing is based on consent;

• object to processing in cases provided by Ukrainian law;

• contact the Seller regarding personal-data processing;

• protect their rights in the manner prescribed by Ukrainian law.

11.3. Exercising Rights

11.3.1.

To exercise their rights, Users may contact the Seller using the contact details specified in this Policy.

11.3.2.

To prevent unlawful disclosure of personal data, the Seller may request information necessary to identify the person submitting the request.

11.3.3.

User requests are reviewed within the time limits and according to the procedure prescribed by Ukrainian law.

11.4. Restrictions on Exercising Rights

11.4.1.

The exercise of certain User rights may be restricted only in cases expressly provided by Ukrainian law.

11.4.2.

Where personal data must continue to be retained under Ukrainian law or are necessary for contractual or other lawful obligations of the Seller, processing may continue for the period prescribed by law.

11.4.3.

A User request may be refused only in the cases and on the grounds provided by Ukrainian law.

 

12. PERSONAL DATA PROTECTION REQUESTS

12.1. Right to Contact the Seller

12.1.1.

The User may contact the Seller with any questions concerning processing of their personal data, exercise of their rights or application of this Policy.

12.1.2.

Requests may concern, in particular:

• information about personal-data processing;

• correction or updating of personal data;

• deletion of personal data where provided by Ukrainian law;

• withdrawal of consent where processing is based on consent;

• notification of a possible confidentiality breach or unlawful use of personal data;

• other personal-data protection matters.

12.2. Submitting a Request

12.2.1.

Requests may be submitted using the contact details specified in this Policy.

12.2.2.

For proper review, the User is encouraged to specify:

• their name;

• contact details for a response;

• the substance of the request;

• other information that may be necessary to review it.

12.3. Review of Requests

12.3.1.

The Seller reviews each request individually in accordance with Ukrainian law.

12.3.2.

Where necessary, the Seller may request additional information or documents needed to verify the applicant’s identity or clarify the circumstances of the request.

12.3.3.

A response is provided within the time limits and according to the procedure prescribed by Ukrainian law.

12.4. Protection of User Rights

12.4.1.

If the User believes that their personal data are being processed in violation of Ukrainian law, the User may apply to the competent public authorities or a court in the manner prescribed by Ukrainian law.

 

13. CHANGES TO THIS PRIVACY POLICY

13.1. General Provisions

13.1.1.

The Seller may amend this Policy due to changes in Ukrainian law, changes in personal-data processing procedures, implementation of new services or Online Store functionality, or other reasonable grounds.

13.1.2.

A new version of the Policy is published in the Online Store and takes effect upon publication unless otherwise stated in that version.

13.2. Reviewing the New Version

13.2.1.

The User is responsible for reviewing the current version of the Policy published in the Online Store.

13.2.2.

Continued use of the Online Store after a new version takes effect indicates that the User has had the opportunity to review its content, to the extent consistent with Ukrainian law.

13.3. Previous Versions

13.3.1.

A new version replaces all previous versions from the moment it takes effect unless otherwise expressly provided in that version or by Ukrainian law.

 

14. CONTACT INFORMATION

14.1. Personal Data Controller

Individual Entrepreneur Lushchan Valeriia Serhiivna

Tax ID: 3581404584

Location: Kyiv, Ukraine

14.2. Contact Details

For questions concerning:

• personal-data processing;

• exercise of data-subject rights;

• application of this Policy;

• withdrawal of consent where consent is the legal basis for processing;

• correction or updating of personal data;

• other privacy matters,

the User may contact the Seller using the following details:

E-mail: geliumbaloons@gmail.com

Website: https://gelium.com.ua

14.3. Final Provision

This Privacy Policy forms an integral part of the Online Store’s legal information and applies together with:

• the Public Offer Agreement;

• the Cookie Policy;

• the Returns and Exchanges Policy;

• other documents governing the Online Store’s activities and published on its website.

Effective date of this version of the Policy: April 1, 2026.